How does delivery and pickup work?
All rentals include delivery and pickup—no customer transport is needed. Deliveries are usually made the evening before your event (6–10 PM), and pickups occur the morning after (6–9 AM). These times help you enjoy a stress-free setup and cleanup, and the extra day is not charged to your rental.

Can I pick up the equipment myself?
Currently, all orders are delivery only. This ensures equipment arrives clean, complete, and in proper working condition.

Is delivery free?
Yes, delivery is free within 30 miles of our storage location. If your event is farther away, a small mileage fee applies, which will be included in your quote.

How do I get a quote?
Submit a request through our Contact page or from any product listing. We’ll prepare a custom quote based on your event details and send it to you for review before any payment is due.

What happens after I agree to a quote?
Once you approve your quote, we’ll send your rental contract and invoice. Your items are officially reserved once the invoice is paid in full.

When is payment due?
Invoices must be paid at least 7 days prior to your event. Unpaid invoices after that deadline are automatically cancelled unless you contact us to make arrangements. Any security deposits or additional fees are forfeited if payment isn’t received on time.

Are my items guaranteed once I receive an invoice?
Items are not guaranteed until payment is received. Inventory moves quickly, so paying promptly ensures your rentals are locked in.

Can I make changes to my order after it’s paid?
We understand plans can shift. Changes are possible depending on availability, so reach out as soon as possible and we’ll work with you to adjust your reservation.

What happens if I need to cancel?
Cancellations are handled case by case. Contact us directly and we’ll discuss options depending on timing and availability.

Do I need to be present for delivery or pickup?
Someone over 18 should be present to confirm delivery placement and sign for the rental. For pickup, please ensure all items are clean, dry, and accessible in the same location as delivered.

How should I prepare for delivery?
Please make sure there’s a clear, flat path to the setup area and that pets are secured. Grass should be mowed, and sprinklers turned off. If the setup area is more than 50 feet from the delivery truck, please mention that beforehand so we can plan accordingly.

What if the weather changes?
We understand that outdoor events can be unpredictable. Contact us if weather becomes an issue, and we’ll help adjust delivery or pickup times where possible. Some items—like inflatables or electronics—may not be suitable for wet or windy conditions.

Do you provide setup and teardown?
Standard rentals are drop-off only, but setup and teardown can be added for an additional fee based on the total invoice amount. If added, we’ll set up in one agreed-upon location and leave everything ready to use.

Do I need access to power or water?
Some equipment (like concession machines, lighting, or inflatables) requires a standard household outlet or water source nearby. Please check your product details or ask us before booking so we can make sure everything runs smoothly at your event.

What if something breaks during my event?
Accidents happen! Contact us immediately so we can assess the situation. If you purchased the optional damage waiver, accidental damage from normal use will be covered. Negligence, misuse, or missing items are not covered and may result in replacement fees.